Youth Service Evaluation Survey

YOUTH SERVICES EVALUATION SURVEY

Introduction

 Thank you for agreeing to participate in this evaluation of the YS NEET Service. The purpose of this questionnaire is to understand what you think of NEET Youth Services, how we are doing in delivering the service to you and how the service can be improved.  

 If you have any questions or need help filling out the form, please talk to your Youth Coach.

 Please complete this form and once completed, submit via the button at the bottom of the survey.   

 

General Information

To begin, we would like general information about you and the NEET Youth Services you have used, so we can help further develop services to your needs. 

 

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1. Who is your NEET Youth Service Provider(s)? Name of organisation, not Youth Coach name.
2. In which of the following areas has your NEET Youth Service provider helped you with? (tick all that apply)
PLANNING SERVICES
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3. Did you develop a plan with your Youth Coach? (tick one)
4.
4.
If an individual plan has been developed for your, to what extent do you agree or disagree with the following statements about the plan(s) that were developed (please circle):
The planning process helped me to develop my career pathways
The planning process helped me to identify areas where I could improve my well-being
The planning process helped me identify areas where I could achieve good outcomes for my education/training/employment
The planning process helped me become more motivated about achieving these outcomes
SERVICE FROM YOUTH COACH
5.
5.
Thinking about the Youth Coaches you may have dealt with, to what extent do you agree or disagree with the following statements? (please circle):
a) They were clear and easy to understand
b) They were able to answer my questions
c) They respected our cultural beliefs, needs and preferences
d) They supported me in identifying my needs
e) They supported me in making appointments
f) They supported me in accessing other services I need
g) They have looked at my needs as a whole rather than focusing on a specific issue alone
h) They have supported me in achieving my goals
i) They have provided me with the information & support I need to make decisions
OUTCOMES
6. Outcomes for you through using NEET Youth Services
6. Outcomes for you through using NEET Youth Services
To what extent do you agree or disagree that there have been improvements for you in the following areas as a result of the NEET Youth Service(s) you received? (please circle):
a) knowledge about how to access other services
b) motivation to remain in, or return to, school/training/employment
c) knowledge of careers pathways and the requirements of certain careers
d) development of new skills to achieve goals
e) motivation to improve my well-being
f) self-confidence
g) feeling of connectedness
h) happiness
i) respect for self and others
j) positive and supportive relationship
7. In which ONE of these areas do you feel you have had the single biggest improvement as a result of the NEET Youth Service(s) you have received? (please tick one box only):
8. To what extent do you agree or disagree that improvements in the following areas are as a result of the NEET Youth Service (s) you received? (please circle):
8. To what extent do you agree or disagree that improvements in the following areas are as a result of the NEET Youth Service (s) you received? (please circle):
a) Education / training
b) Employment
c) Health
d) Alcohol/drug use
e) Emotional well-being
f) Accommodation/Housing
g) Income
9. In which ONE of these areas have you noticed the single biggest improvement as a result of the Youth Services you have received? (please tick one box only):
Please write below
SATISFACTION
11. Overall Satisfaction with Services Received
11. Overall Satisfaction with Services Received
On the whole, to what extent do you agree or disagree with the following statement:
I am very satisfied with the NEET Youth Service I received:

THANKS FOR YOUR TIME