Earthquake Support

Earthquake Support Coordination Service

Please click here to view the research paper 'Living on the Fringes: A report on the issues and perceptions of residents near the Red Zones'.   

Te Runanga o Nga Maata Waka is a founding member of the Earthquake Support Coordination Service (ESCS) which is made up of a combination of NGO and Government agencies working in partnership to support homeowners to move forward with their lives.  

Earthquake Support Coordinators

We have seven Earthquake Support Coordinators who are available to assist home owners navigate their way through the myriad of issues relating to earthquake recovery. For example: EQC and/or Insurance claim processes, rebuild, relocation, accommodation, storage etc.   

Earthquake Support Coordinators can meet with you anywhere you choose - your home, place of work, or other location. They can:

  • provide information
  • identify services to assist with earthquake-related housing, finance, legal, insurance and health matters
  • organise meetings between you and the specialist/experts.

This service is FREE and CONFIDENTIAL and is proudly sponsored by the Ministry of Social Development and Te Puni Kōkiri

Call 0800 777 846 - 8:00 am to 11:00 pm - 7 days or alternatively click here to contact Te Runanga o Nga Maata Waka directly. 


Canterbury Earthquake Temporary Accommodation Service:

If you live in Canterbury and you need help finding temporary accommodation, call 0800 673 227 (Monday to Friday, 8:00 am – 5:00 pm).

If you are hearing impaired or find it difficult to communicate by phone you can contact the service on:

Deaf Link free-fax - 0800 621 621

Telephone typewriter (TTY) - 0800 111 113

Text - 029 286 7170

Email -


Referrals to Earthquake Support Services can also be made on-line: please click here to submit a request for referral to our service